Frequently Asked Questions

Everything you need to know about shopping with Phoilex

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

How can I track my order status?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your delivery.

What is your return and refund policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

Phoilex accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Currently, we only ship to addresses within the United States. We are working on expanding our logistics to support international customers in the near future.

How do I contact customer support if I have a problem?

Our support team is available via email at [email protected] or through our live chat feature on the website from 9:00 AM to 5:00 PM EST, Monday through Friday.